Política de reembolso

Nova Derm Care 

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within

30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging has

arrived exactly as it was when the product was shipped.

2. Normal wear and tear on the product is evident; damage due to careless handling

is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before

the return process begins.

4. The product was found to be defective immediately upon receipt.

5. We reserve the right to charge the customer for shipping costs.

6. The return will be processed within 7 business days, and if the conditions are met,

the return will be officially approved within this period.

*We reserve the right to reject returned items if we suspect that the

items have been used or damaged through no fault of ours.

How can I return my order? If your order meets the above conditions,

you must follow these steps to initiate the return process.

-Send an email to: YOUR STORE’S EMAIL ADDRESS

-Make sure the email includes the following:

Order number

Reason for the return request

Photo of the product if it is damaged

Customer’s first and last name

Customer’s address

We will then contact you and provide the return address. Never send the

return to the sender; we will send you the correct address after you request it.

You, the customer, are responsible for the shipping costs associated with returning the product. The

consumer has the right to cancel the purchase in accordance with the following provision if the

consumer is a natural person entering into a legal transaction for purposes that are not

predominantly related to their business or professional activity:

A.

CANCELLATION POLICY

Right of Cancellation

The cancellation period is 14 days from the day on which you or a third party designated

by you (other than the carrier) received or accepted the last item.

Since we operate a fully automated system, orders are processed

as soon as they are placed. Therefore, we cannot halt the shipping process until

delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must notify us (STORE NAME)

by means of a clear statement (e.g., via email) of your decision to

withdraw from this contract. The withdrawal is complete once we have received the goods. The

costs of returning the goods shall be borne by the buyer.

Tracking for Shipments in Transit

Since our products are shipped from Asia, there may be longer transit times

over which we have no control. If the products are already on their way to

you, cancellation is not possible. Please wait until you have received the goods and

then return them. Of course, you may notify us of your cancellation in advance.

To ensure the fastest possible refund, we ask that you send us a

shipping confirmation.

Consequences of Withdrawal If you withdraw from this contract, we must refund

all payments we have received from you, excluding delivery costs

(except for additional costs resulting from your choice of a

delivery method other than the cheapest standard delivery offered by us), without

delay and no later than fourteen days from the day we receive

notification of your withdrawal from this contract and receipt of the goods. For this

refund, we will use the same payment method you used for the original transaction,

unless we expressly agree otherwise with you; under no circumstances will you be

charged any fees for this refund.

1. ** ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE

IN ASIA AT THE CUSTOMER’S EXPENSE.